Frequently Asked Questions
Everything you need to know about your Waydoo eFoil journey.
What is the typical shipping timeframe for a Waydoo Flyer One Plus?
Orders for in-stock items are typically processed within 2-3 business days. Domestic shipping within the USA generally takes 5-7 business days via freight or ground shipping, depending on your location.
Do you offer a warranty on Waydoo products?
Yes, all new Waydoo eFoils come with a limited manufacturer's warranty. This typically covers the board, motor, and controller for up to one year against manufacturing defects.
What is your return policy for water sports equipment?
We offer a 14-day return policy for unused and unopened products in their original packaging. Please note that due to the size and nature of eFoils, restocking fees and return shipping costs may apply.
How do I maintain the battery and motor of my eFoil?
After every salt water session, it is critical to rinse the board, mast, and motor with fresh water. Ensure the battery connectors are dry before charging and store the battery in a cool, dry place at approximately 50-60% charge for long-term storage.
Are financing options available for large purchases?
Yes, Waydoo USA Official partners with several financing providers like Affirm and Klarna to offer flexible monthly payment plans at checkout for eligible customers.
Is technical support available if I have trouble with assembly?
Absolutely. Our US-based support team is available via email and phone to guide you through the assembly process, firmware updates, and initial setup of your remote and board.